Delivery Polices by Gen Z Glow
Delivery Policy:
Free Delivery: We offer free delivery on all orders within Pakistan for purchases over PKR 999.
Delivery Time: Orders are typically delivered within 3-5 business days, depending on your location. Please note that delivery times may vary due to factors like weather conditions or public holidays.
Tracking Your Order: Once your order is shipped, you will receive a tracking number via email or SMS. This will allow you to monitor the status of your delivery in real-time.
Packaging: All products are carefully packaged to ensure they arrive in perfect condition. We prioritize your satisfaction and take extra care in securing your items during transit.
Return & Exchange Policy
Return Eligibility: We accept returns within 7 days of receiving your order, provided that the item is unused, unopened, and in its original packaging.
Damaged or Defective Items: If the product is damaged or defective upon arrival, please contact us within 48 hours of delivery. We will gladly provide a replacement or resolve the issue promptly.
Hygiene & Safety: Due to hygiene and safety concerns, we cannot accept returns on used or opened products.
How to Return a Product:
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Contact Us: To initiate a return, simply reach out to our customer support team at genzglowvibes@gmail.com or call us at +92 318 335 2527 with your order details.
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Return Process: We will guide you through the return process and provide you with a return address.
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Return Shipping: Customers are responsible for the return shipping costs, unless the product is damaged or defective. In such cases, we will cover the return shipping expenses.
Need Assistance?
Our customer support team is here to help. If you have any questions or concerns about shipping, returns, or exchanges, feel free to contact us. Your satisfaction is our priority!
😍 Happy Shopping! 🛒
